ERP IMPLEMENTATION FOR TASHKENT INTERNATIONAL CLINIC (TIC)
ERP IMPLEMENTATION FOR TASHKENT INTERNATIONAL CLINIC (TIC)
Tashkent International Clinic (TIC) is one of the leading international clinics in Uzbekistan, providing medical services to foreigners, expats, diplomats, and local residents. The clinic has been operating since 1994 and is renowned for its high level of service, modern equipment, and internationally qualified medical staff.
MAIN AREAS OF THE CLINIC:
Family Medicine
Women's and Men's Health
Pediatrics
Chronic Disease Management
Physiotherapy
Dentistry
Laboratory Diagnostics
Medical Evacuation
Vaccination
Traditional Medicine
Tashkent International Clinic (TIC) is one of the leading international clinics in Uzbekistan, providing medical services to foreigners, expats, diplomats, and local residents. The clinic has been operating since 1994 and is renowned for its high level of service, modern equipment, and internationally qualified medical staff.
MAIN SERVICES OF THE CLINIC:
Family Medicine
Women's and Men's Health
Pediatrics
Chronic Disease Management
Physiotherapy
Dentistry
Laboratory Diagnostics
Medical Evacuation
Vaccination
Traditional Medicine
PROJECT OBJECTIVES
Before implementing the ERP system, most internal processes at the clinic were handled using disconnected systems and Excel spreadsheets. This resulted in:
Time lost searching for patient information
Errors in data transfer between departments
Lack of transparency in medical supply purchases and inventory
Difficulties in generating management reports
Inability to quickly analyze physician performance and clinic workload
KEY GOALS:
PROJECT OBJECTIVES
Before implementing the ERP system, most internal processes at the clinic were handled using disconnected systems and Excel spreadsheets. This resulted in:
Time lost searching for patient information
Errors in data transfer between departments
Lack of transparency in medical supply purchases and inventory
Difficulties in generating management reports
Inability to quickly analyze physician performance and clinic workload
KEY GOALS:
Create a unified digital environment for all departments (reception, medical unit, accounting, procurement, warehouse)
Automate patient appointments, schedule management, and doctor availability tracking
Ensure strict protection of medical data
Optimize inventory management for medications and equipment
Automate document flow (medical records, discharge summaries, invoices)
Provide patients with online access to their data via a personal account
Create a unified digital environment for all departments (reception, medical unit, accounting, procurement, warehouse)
Automate patient appointments, schedule management, and doctor availability tracking
Ensure strict protection of medical data
Optimize inventory management for medications and equipment
Automate document flow (medical records, discharge summaries, invoices)
Provide patients with online access to their data via a personal account
PROJECT FEATURES
PROJECT FEATURES
Compliance with international medical data protection standards (GDPR, HIPAA)
Multilingual data processing (Russian and English)
High load on the front desk requiring fast system performance during peak hours
Integration and accuracy requirements for laboratory data
Need to implement convenient online tools for patients (reminders, payments, test results)
Compliance with international medical data protection standards (GDPR, HIPAA)
Multilingual data processing (Russian, English)
High load on the reception desk requiring fast system performance during peak hours
Integration and accuracy requirements for laboratory data
Need to implement convenient online tools for patients (reminders, payments, test results)
OUR APPROACH TO THE TASK
OUR APPROACH TO THE TASK
STAGE 1
Analysis and Planning
Conducted a full audit of current processes and IT infrastructure
Collaborated with clinic management to define unified system requirements
Developed a comprehensive business process map for all departments
STAGE 2
Development and Implementation
Implemented Odoo ERP with customizations for medical organizations
Configured an integrated environment for:
- Front desk and CRM
- Doctor and room scheduling
- Electronic medical records with visit history
- Inventory management linked to prescribed medications
- Financial accounting with automatic invoice generation
- Online payments through the clinic website
STAGE 3
Training and Support
Trained clinic staff on how to use the system
Provided 3-month post-launch support and module customization based on user feedback
RESULTS
STAGE 1
Analysis and Planning
Conducted a full audit of current processes and IT infrastructure
Collaborated with clinic management to define unified system requirements
Developed a comprehensive business process map for all departments
STAGE 2
Development and Implementation
Implemented Odoo ERP with customizations for medical organizations
Configured an integrated environment for:
Front desk and CRM
Doctor and room scheduling
Electronic medical records with visit history
Inventory management linked to prescribed medications
Financial accounting with automatic invoice generation
Online payments through the clinic website
STAGE 3
Training and Support
Trained clinic staff on how to use the system
Provided 3-month post-launch support and module customization based on user feedback
RESULTS
PROCESS OUTCOMES
PROCESS OUTCOMES
Full transparency of all operations — from appointment booking to payment and closing of medical records
40% reduction in time spent searching for patient information
Automated reporting on doctor performance, room occupancy, and medication turnover
35% reduction in time spent on procurement and inventory management
Online booking and reminders reduced missed appointments by 25%
Full transparency of all operations — from appointment booking to payment and closing of medical records
40% reduction in time spent searching for patient information
Automated reporting on doctor performance, room occupancy, and medication turnover
35% reduction in time spent on procurement and inventory management
Online booking and reminders reduced missed appointments by 25%
FINANCIAL & OPERATIONAL INDICATORS