IMPLEMENTATION OF ERP FOR THE MEDICAL CLINIC - TASHKENT INTERNATIONAL CLINIC (TIC)
IMPLEMENTATION OF ERP FOR
THE MEDICAL CLINIC - TASHKENT INTERNATIONAL CLINIC (TIC)
Tashkent International Clinic (TIC)is one of the leading international clinics in Uzbekistan, providing medical services for foreigners, expats, diplomats, and local residents. The clinic has been operating since 1994 and is known for its high level of service, modern equipment, and internationally qualified doctors.
Tashkent International Clinic (TIC)is one of the leading international clinics in Uzbekistan, providing medical services for foreigners, expats, diplomats, and local residents. The clinic has been operating since 1994 and is known for its high level of service, modern equipment, and internationally qualified doctors.
MAIN DIRECTIONS OF THE CLINIC:
Family Medicine
Women's and Men's Health
Pediatrics
Chronic Diseases
Physiotherapy
Dentistry
Laboratory Diagnostics
Medical Evacuation
Vaccination
Traditional Medicine
WHAT CHALLENGES WE FACED
Before the implementation of ERP, most internal processes were conducted using disparate systems and Excel spreadsheets. This led to:
Loss of time searching for patient information
Errors in data transfer between departments
Lack of transparency in procurement and medical supplies inventory
Difficulties in generating management reports
Inability to quickly analyze physician performance and clinic workload
MAIN TASKS:
Create a unified digital environment for all departments (registration, medical block, accounting, procurement, warehouse)
Automate patient registration, schedule management, and physician workload monitoring
Ensure strict protection of medical data
Optimize inventory accounting for medications and equipment
Automate document flow (medical records, discharge summaries, invoices)
Provide online access for patients to their data through a personal account
MAIN DIRECTIONS OF THE CLINIC:
Family Medicine
Women's and Men's Health
Pediatrics
Chronic Diseases
Physiotherapy
Dentistry
Laboratory Diagnostics
Medical Evacuation
Vaccination
Traditional Medicine
WHAT TASKS WE FACED
Before the implementation of ERP, most internal processes were conducted using disparate systems and Excel spreadsheets. This led to:
Loss of time searching for patient information
Errors in data transfer between departments
Lack of transparency in procurement and medical supplies inventory
Difficulties in generating management reports
Inability to quickly analyze physician performance and clinic workload
MAIN TASKS:
Create a unified digital environment for all departments (registration, medical block, accounting, procurement, warehouse)
Automate patient registration, schedule management, and physician workload monitoring
Ensure strict protection of medical data
Optimize inventory accounting for medications and equipment
Automate document flow (medical records, discharge summaries, invoices)
Provide online access for patients to their data through a personal account
PROJECT FEATURES
The need to comply with international requirements for the protection of medical data (GDPR, HIPAA)
Data processing in multiple languages (Russian, English)
High load on the registration desk and the need for the system to operate quickly during peak hours
Requirements for data from laboratories
The need to implement convenient online tools for patients (reminders, payments, test results)
HOW WE APPROACHED THE TASK
PROJECT FEATURES
The need to comply with international requirements for the protection of medical data (GDPR, HIPAA)
Data processing in multiple languages (Russian, English)
High load on the registration desk and the need for the system to operate quickly during peak hours
Requirements for data from laboratories
The need to implement convenient online tools for patients (reminders, payments, test results)
HOW WE APPROACHED THE TASK
STAGE 1
Analysis and design
Conducted an audit of current processes and IT infrastructure
Together with the clinic management, we formed unified requirements for the future system
Developed a business process map for all departments
STAGE 1
Analysis and design
Conducted an audit of current processes and IT infrastructure
Together with the clinic management, we formed unified requirements for the future system
Developed a business process map for all departments
STAGE 2
Development and Implementation
Implemented Odoo ERP with modifications for medical organizations
Configured a unified space for:
- Reception and CRM
- Doctors' and offices' schedules
- Electronic medical records with visit history
- Inventory accounting linked to prescribed medications
- Financial accounting with automatic invoice generation
- Online payments through the website
STAGE 2
Development and Implementation
Implemented Odoo ERP with modifications for medical organizations
Configured a unified space for:
- Reception and CRM
- Doctors' and offices' schedules
- Electronic medical records with visit history
- Inventory accounting linked to prescribed medications
- Financial accounting with automatic invoice generation
- Online payments through the website
STAGE 3
Training and Support
Trained clinic staff to work with the system
Provided 3 months of support for adaptation and configuration of additional modules upon request
RESULTS
PROCESS RESULTS
Complete transparency of all operations — from registration to payment and closing of the medical record
Reduction in the time spent searching for patient information by 40%
Automatic generation of reports on doctors' work, room occupancy, and medication turnover
Reduction in time for procurement and accounting by 35%
Online registration and reminders reduced the percentage of "missed" appointments by25%
FINANCIAL AND OPERATIONAL INDICATORS
Automation of accounting has reduced medication losses in the warehouse by15%
Average processing speed of patient requests — no more than3 minutes
Management receives management reports automatically
STAGE 3
Training and Support
Trained clinic staff to work with the system
Provided 3 months of support for adaptation and configuration of additional modules upon request